Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, store and handle information when you visit this website, submit an enquiry, contact us by phone or WhatsApp, send us an email, or otherwise communicate with us.

By using this website or voluntarily providing your information, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

We may collect information that you voluntarily provide when you contact us or submit an enquiry through this website.

This may include:

• Your full name
• Phone or WhatsApp number
• Email address
• Information about your business or organisation
• Details about your requirement, project or enquiry
• Messages or other information you choose to provide

We may also receive limited technical information when you use the website, such as browser type, device type, pages visited, referral information and general website usage data where analytics or similar technologies are enabled.

3. How We Use Your Information

Information collected through this website may be used to:

• Respond to enquiries and requests
• Contact you regarding the requirement you submitted
• Understand your business, project or service requirements
• Provide information about relevant products or services
• Prepare for discussions, quotations or project communication
• Improve our website, services and communication
• Maintain appropriate business and enquiry records
• Protect the website from misuse, fraud or security threats
• Meet applicable legal or regulatory requirements

We do not intend to use information submitted through a general enquiry form for purposes unrelated to your enquiry without an appropriate reason or permission.

4. Website Enquiry Forms

When you submit an enquiry through this website, the information you provide is used primarily to understand your requirement and contact you regarding an appropriate next step.

Please avoid submitting confidential financial information, passwords, identification documents or other highly sensitive information through a general website enquiry form unless it has specifically been requested through an appropriate communication channel.

5. Phone, WhatsApp and Email Communication

If you contact us by telephone, WhatsApp or email, information you provide during that communication may be used to respond to your enquiry, understand your requirement and maintain an appropriate record of the conversation.

When you communicate through WhatsApp, email or another third-party service, your use of that service may also be subject to the privacy terms and policies of the relevant service provider.

6. Cookies and Website Analytics

This website may use cookies or similar technologies to support website functionality, understand how visitors use the website and improve the overall user experience.

Where analytics or measurement services are enabled, they may process information such as device type, browser information, pages viewed, approximate location, referral source and website interaction data.

You can usually control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Sharing of Information

We do not sell personal information submitted through this website.

Information may be shared with service providers where reasonably necessary to operate the website, manage communications, maintain security, provide hosting or technical services, or support normal business operations.

Information may also be disclosed where required by applicable law, regulation, legal process or a valid request from an authorised public authority.

8. Third-Party Services and Links

This website may use or link to third-party services such as WhatsApp, Google Maps, analytics platforms, social media platforms, hosting providers or other external websites.

Third-party websites and services operate under their own privacy practices and terms. We encourage you to review their applicable policies when using those services.

9. Data Retention

We may retain enquiry and communication information for as long as reasonably necessary to respond to your request, maintain relevant business records, manage an ongoing relationship, resolve disputes, protect our legitimate interests or meet applicable legal requirements.

Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where appropriate.

10. Data Security

We take reasonable organisational and technical measures intended to protect information handled through this website against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure. You should use appropriate care when deciding what information to send online.

11. Your Choices and Requests

Subject to applicable law and the circumstances of your request, you may contact us regarding personal information you have provided, including to request access, correction, updating or deletion where applicable.

You may also contact us if you no longer wish to receive non-essential communications from us.

12. Children’s Privacy

This website is intended for general business and professional enquiries and is not designed specifically for children.

We do not knowingly request children to submit personal information through general business enquiry forms.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable requirements.

When this policy is updated, the revised date will be shown at the top of this page.